Sustainability & CSR
Our purpose | Enabling a more conscious economy
Corporate social responsibility (CSR) and sustainability are integral parts of our culture, values, and business, and based on our vision – to help and inspire people to live a life they can afford. Our sustainability efforts are aimed at promoting social and economic sustainability for our customers, debtors, and employees, and making a positive impact on the communities we serve.
We believe a more conscious and sustainable economy begins with responsibility. For us, finance is not just about numbers. It is about creating stability for businesses and helping individuals regain control of their financial lives. It means understanding that every situation is different. It means acting with care, communicating with clarity, and offering realistic solutions that support long-term balance.
We see credit management as part of a broader financial journey, not the end of it. When handled responsibly, and supported by strong governance and modern technology, it can reduce financial stress, restore trust, and create lasting impact for our customers, the people we support, and society as a whole.
The Penny Pep
We live in a world filled with financial worries and insecurities, and we know that people everywhere across Europe feel stress about their personal finances. We also know that a large portion of the population doesn’t have enough knowledge when it comes to basic financial concepts, also known as financial literacy, especially among young people. In our near-cashless society, money and its value is becoming more or less an abstract concept, and all the more difficult for parents to explain and for children to understand. Through the Penny Pep, we want to lay the foundation for tomorrow’s adults to be able to step out into adulthood with good, healthy, and sustainable financial habits that minimise the risk of financial troubles later on in life.
EN –> pennypep.com
DE –> pennypep.de
NO –> pengepeppen.no
DK –> pengesnakken.dk
Sustainability
Our focus areas give us the opportunity to deliver value to our customers, debtors, employees, and owners. Through our solid routines and processes, proactive work, regulatory compliance, and high business ethics, we continuously reduce potential risks.
Fair & Ethical Debt Collection
Fair and ethical debt collection practice is vital to our business. We, therefore, have extensive educational programs for our employees so that they can provide the best service to both customers and the debtors. At the same time, we have implemented solutions that ensure a smooth experience tailored specifically toward each debtor.
We aim to exceed customer expectations by the way we conduct business and through the respectful treatment of defaulting payers.
Governance
Compliance and privacy protection are top priorities for us as we operate in a highly regulated industry. We have a strong focus on activities related to data privacy and information security and policies and procedures have been adjusted to reflect the risk situation.
Regular compliance audits are carried out at a Group level, such as audits regarding disputes, debt collection, and GDPR. Internal courses are held regularly to ensure awareness and knowledge.
Social Responsibility
Our goal is to empower and enable people to make informed decisions and take control of their personal finances. We aim to enable sustainable finances for our debtors and customers, and to increase financial literacy among children and adults through our various CSR initiatives. By raising the issue of over-consumption and financial literacy, and working actively to counteract it, we thereby also minimise the risk of over-indebtedness.
Sustainable Workplace
We believe that a sustainable workplace is vital to both engagement and a better customer experience, which is why we strive to provide healthy working conditions and an inclusive culture free from discrimination.
We aim to be perceived as a preferred employer. We have zero tolerance of workplace harassment and discrimination. Everyone is treated with equality, dignity, and respect.